USB Erase

To transfer licenses from the Ziperase Customer Portal website to a Ziperase bootable USB thumb drive, you need an active internet connection. Simply access the Maintenance tab in the Boot Media Creator application.

1. Select the number of licenses to be transferred and click “Transfer from portal”.
2. Fill in your Username and Password.
3. Select “Send Request”.
4. A popup will confirm a successful transfer.

To transfer licenses to your USB Erase using a key exchange, follow these steps:

1. Open the Maintenance tab in the Boot Media Creator app.
2. Select the number of licenses you want and click “Generate request key”.
   Make sure to copy down the request key. Keep the Boot Media Creator app open during this step to avoid invalidating the keys and risking license loss.
3. Using a device with internet access, such as a phone or another computer, go to the Ziperase Customer Portal.
4. Navigate to the “Request Licenses” tab and enter the request key.
5. Click the “Make Request” button to generate a Response Key on the Ziperase Customer Portal.
6. Return to the still-open Boot Media Creator app and enter the response key. Select “Validate response” to update the license store on the USB drive.

Your licenses are now successfully transferred to the USB.
Please note that maintaining the open Boot Media Creator app throughout the process is crucial to avoid any complications.

Ziperase licenses do not expire. However, licenses stored on a USB stick need periodic refreshing by checking in with the Ziperase Customer Portal. This refresh occurs automatically when you add more licenses to the USB drive. If you wish to refresh a batch of licenses without adding new ones, you can request zero licenses.

1. Go to the “Maintenance” tab of the Boot Media Creator app.
2. Request “0” licenses to be transferred and click “Transfer from portal”.
3. Fill in your Username and Password.
4. Select “Send Request”.

1. Go to the Ziperase Customer Portal and click to the “Downloads” tab.
2. Download the latest version of the Erasure Client ISO file.
3. Open Boot Media Creator and navigate to the “Settings” page.
4. Select “Import ISO files…” and choose the downloaded Erasure Client ISO file.
5. Insert the bootable USB stick you wish to upgrade.
   Save any pre-existing erasure reports off of the USB stick before proceeding.
6. Click “Standalone” and select the new software version of Erasure Client, then select the appropriate configuration and target device.
7. Press “Start” to write an upgraded version of software to the USB stick.

Note: This will erase and reformat the USB stick, but any existing licenses will be retained.Note: This will erase and reformat the USB stick, but any existing licenses will be retained.

ATA and NVMe drives can be set to a SECURITY FROZEN state which disables certain security-related firmware commands. Ziperase has a routine that runs during the early stages of the boot process to unset this state.

1. If a frozen drive is detected, Ziperase will put the client PC to sleep and wake it up after a few seconds, though some hardware may not support this sleep routine.
2. To boot in this case, select “Boot ignoring security frozen state” from the boot menu.
3. If the system still fails to wake, manually sleep cycle it by pressing Ctrl-Alt-U after the client has fully booted, but before erasure has started.